Once your order has been successfully placed, you will receive an order confirmation email. If you don't see it in your inbox, we recommend checking your spam or junk folder. Still nothing? Feel free to reach out to our customer service team at info@carterandgrace.com and we'll be glad to help you out.

At Carter & Grace, we offer a wide range of payment methods to make your shopping experience as convenient as possible. You can choose from the following options: PayPal, Credit Card, American Express, Apple Pay, Google Pay, and Shop Pay.

We suggest first taking a look in your spam or junk folder. If the confirmation email isn't there either, don't hesitate to get in touch with our customer service team at info@carterandgrace.com. We'll make sure to sort things out for you.

We always advise checking the size chart available on the product page before placing your order. If you're still unsure after reviewing it, we suggest going one size up from your usual size. If the fit still isn't quite right when your order arrives, no worries. You can always make use of our exchange service.

If you run into any issues while completing a payment after adding a product to your cart, try clearing your browser history first (go to 'History' in the top right of your browser and select 'Clear History'). Then re-add the item to your cart and try again. If the problem persists, please don't hesitate to contact us!

At Carter & Grace, your security is our top priority. All data is transmitted through fully encrypted SSL servers, keeping your information protected from unauthorized access. Your personal details are encrypted and completely private. We adhere to all applicable privacy laws and legal regulations, and we will never share your personal information with third parties without your explicit consent.

Great news! We offer free shipping across the US, with no extra charges, so you can enjoy your purchases worry-free.

We do our best to get your new favorites to you as quickly as possible. Orders are typically processed within 24 to 72 hours, and estimated delivery time is between 5 to 10 business days.

We partner with trusted suppliers around the world to bring you quality products at competitive prices. Some orders are shipped directly from our overseas warehouses, mainly based in Asia. This allows us to offer a wider variety of products while keeping our prices accessible. For more details on shipping and delivery times, please visit our Order and Delivery page.

Absolutely! You can easily track your order using our Track and Trace feature. Simply navigate to the 'Order Status' page in the main menu and enter your Track & Trace code or order number to get the latest update on your shipment.

You have 30 days from the date of delivery to return your product. To initiate a return, please reach out to our customer service team at info@carterandgrace.com.

You may cancel your order within 24 hours of placing it. Simply send an email to info@carterandgrace.com with your name, order number, and order date. If your cancellation request is submitted outside of the 24-hour window, cancellation is only possible by returning the package once received.